{"id":58684,"date":"2026-03-24T17:14:10","date_gmt":"2026-03-24T23:14:10","guid":{"rendered":"https:\/\/homediary.com\/pro\/knowledge-base\/can-i-add-an-assistant-to-my-account-or-have-an-officecompany-account\/"},"modified":"2026-09-08T18:17:36","modified_gmt":"2026-09-08T23:17:36","slug":"can-i-add-an-assistant-to-my-account-or-have-an-officecompany-account","status":"publish","type":"ht_kb","link":"https:\/\/homediary.com\/pro\/knowledge-base\/can-i-add-an-assistant-to-my-account-or-have-an-officecompany-account\/","title":{"rendered":"Can I add an assistant to my account or have an OfficeCompany account"},"content":{"rendered":"<p>You can automatically route communications to an additional person. Add the person\u2019s name, phone number and email in the <strong>Alternate Contact <\/strong>fields during the registration process. <br \/>If you already have an account created you can update the information:<\/p>\n<ul>\n<li>Log into your FloorPlanOnline Account.<\/li>\n<li>Select the PROFILE menu option (located on the top of the navigation bar)<\/li>\n<li>Update the<strong> Alternate Contact <\/strong>information<\/li>\n<li>Scroll down to save.&nbsp;<\/li>\n<\/ul>\n<p>We can also create an office or company account that has multiple agents underneath it.&nbsp; The benefit of this is the person with the top account access has visibility into all sub accounts, and they can create orders for Stories (tours) and Diaries (our digital closing gift product), as well as manage, edit and download all media associated with the orders.&nbsp; &nbsp;So, if your office has an admin or transaction coordinator, it is a great way to bring efficiency to the whole group.&nbsp; Individual agents have access to only their account, but the top account has access to all accounts underneath it.<\/p>\n<p>If you would like to set up a company or office account, please reach out to our support team and they can get the account set up.&nbsp; If you have a list of agents in an excel or google sheet, we can also preregister agents for you.&nbsp; Please call 206-384-4400 , option 3 or email us at <a href=\"mailto:support@floorplanonline.com\" rel=\"noopener\">support@floorplanonline.com<\/a>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can automatically route communications to an additional person. 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