{"id":58721,"date":"2026-03-24T17:14:19","date_gmt":"2026-03-24T23:14:19","guid":{"rendered":"https:\/\/homediary.com\/pro\/knowledge-base\/can-i-request-a-specific-service-provider\/"},"modified":"2026-09-08T15:12:17","modified_gmt":"2026-09-08T20:12:17","slug":"can-i-request-a-specific-service-provider","status":"publish","type":"ht_kb","link":"https:\/\/homediary.com\/pro\/knowledge-base\/can-i-request-a-specific-service-provider\/","title":{"rendered":"Can I request a specific Service Provider"},"content":{"rendered":"<p>We display all Service Providers in your area when you place an order.<\/p>\n<p>You may select the Service Provider of your choice.<\/p>\n<p>We also show the SP availability, starting price for the SP services, services the SP provides and Sample Tours.<\/p>\n<p>We do not schedule the appointments for the Service Providers.  The SP you selected will contact you within 1 business day to schedule the appointment.  If you don\u2019t hear from the Service Provider within that time please feel free to contact the SP.  The contact information will be on your order confirmation.<\/p>\n<p>When the appointment is established the Service Provider will visit the property, take photos and\/or draw the floor plan sketch.<\/p>\n<p>Please note you may cancel an order at any time prior to the scheduled appointment date.<\/p>\n<p>A cancellation fee of $100.00 will apply if the cancellation is within 24 hours of the scheduled appointment.<\/p>\n<p>An order may not be canceled once the service provider has visited the property.<\/p>\n<p>Property Preparation is your responsibility.  Please ensure the property is ready for photography and \/ or measuring.  The Service Provider will not clean the property or stage the home.  If the Service Provider needs to return to the property because it is not ready, you will be charged a $100 trip fee. This fee also applies if the Service Provider cannot access the property, and for requests to return to the property to retake photos because of bad weather.<\/p>\n<p>It may be more advantageous to postpone the appointment at no cost, but notification must be received 24 hours before the scheduled appointment time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We display all Service Providers in your area when you place an order. You may select the Service Provider of your choice. We also show the SP availability, starting price for the SP services, services the SP provides and Sample Tours. We do not schedule the appointments for the Service Providers. The SP you selected [&hellip;]<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","wpai_generated_summary":"","wpai_meta_description":"","footnotes":"","jetpack_publicize_message":"{title}\r\n\r\n{excerpt}\r\n\r\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"ht-kb-category":[1112],"ht-kb-tag":[],"class_list":["post-58721","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-products-services"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"We display all Service Providers in your area when you place an order.You may select the Service Provider of your choice.We also show the SP availability, starting price for the SP services, services the SP provides and Sample Tours.We do not schedule the appointments for the Service Providers. The SP you selected will contact you\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Kris Cone\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/homediary.com\/pro\/knowledge-base\/can-i-request-a-specific-service-provider\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.2.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"HomeDiary PRO - Real Estate Photography with a Platform for the Home.\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Can I request a specific Service Provider - HomeDiary PRO\" \/>\n\t\t<meta property=\"og:description\" content=\"We display all Service Providers in your area when you place an order.You may select the Service Provider of your choice.We also show the SP availability, starting price for the SP services, services the SP provides and Sample Tours.We do not schedule the appointments for the Service Providers. 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When you place an order, we display all the Service Providers available in your area, along with each one's availability, starting price, the services they offer, and sample tours, so you can select the Service Provider of your choice. We don't schedule the appointment for you \u2014 the SP you select will contact you within 1 business day to set it up, using the contact information on your order confirmation; reach out to them directly if you don't hear back in that time. Once the appointment is set, the Service Provider visits the property to take photos and\/or draw the floor plan sketch. You can cancel an order at any time before the scheduled appointment, but a $100 cancellation fee applies if you cancel within 24 hours of the appointment, and an order can't be canceled once the Service Provider has already visited the property. Property preparation is your responsibility \u2014 the Service Provider won't clean or stage the home \u2014 and a $100 trip fee applies if they have to return because the property wasn't ready, they couldn't access it, or you request a return to retake photos due to bad weather. It's often better to postpone at no cost, as long as you notify us at least 24 hours before the scheduled appointment."}]},"value":"faq-page"}]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"seo_analyzer_scan_date":"2026-09-08 20:12:51","breadcrumb_settings":null,"limit_modified_date":false,"open_ai":null,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2026-03-24 23:14:19","updated":"2026-10-07 04:06:18","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/homediary.com\/pro\/\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/homediary.com\/pro\/article-categories\/products-services\/\" title=\"Products Services\">Products Services<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\tCan I request a specific Service Provider\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/homediary.com\/pro\/"},{"label":"Products Services","link":"https:\/\/homediary.com\/pro\/article-categories\/products-services\/"},{"label":"Can I request a specific Service Provider","link":"https:\/\/homediary.com\/pro\/knowledge-base\/can-i-request-a-specific-service-provider\/"}],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/ht-kb\/58721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/comments?post=58721"}],"version-history":[{"count":0,"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/ht-kb\/58721\/revisions"}],"wp:attachment":[{"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/media?parent=58721"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/ht-kb-category?post=58721"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/homediary.com\/pro\/wp-json\/wp\/v2\/ht-kb-tag?post=58721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}