{"id":58729,"date":"2026-03-24T17:14:21","date_gmt":"2026-03-24T23:14:21","guid":{"rendered":"https:\/\/homediary.com\/pro\/knowledge-base\/adding-fpo-production-to-multiple-matterport-accounts\/"},"modified":"2026-03-24T17:14:21","modified_gmt":"2026-03-24T23:14:21","slug":"adding-fpo-production-to-multiple-matterport-accounts","status":"publish","type":"ht_kb","link":"https:\/\/homediary.com\/pro\/knowledge-base\/adding-fpo-production-to-multiple-matterport-accounts\/","title":{"rendered":"Adding FPO Production to Multiple Matterport Accounts"},"content":{"rendered":"

We can be added as a collaborator to any user's own Matterport account. However, there is a limitation with the Matterport system in that a collaborator email can only be used once for the whole Matterport system. So, in order to add the FloorPlanOnline production email to a different Matterport account, you need to follow the below procedure. If you do not, you may get a message This user Already Exists<\/strong>. <\/p>\n

What Does The Message "This User Already Exists" Mean?<\/p>\n

My.matterport.com<\/a> allows only one instance of an email address, and one role per email. For example, test@matterport.com<\/a> can be an admin in one account, but cannot be an admin or user in another account.<\/p>\n

The Solution.<\/strong><\/p>\n

We use google mail for our floorplanonline.com<\/a> mail, so all we need to do to be added as collaborators to any customer's Matterport accounts with a unique email is add a +customername <\/strong>to our email. Gmail makes this email work so we receive emails, and Matterport will think it is a different email.<\/p>\n

An example of how a customer should add our emails as a collaborator in their own Matterport account for the fictitious "Realty Team" is:<\/p>\n

production+realtyteam@floorplanonline.com<\/a>
max+realtyteam@floorplanonline.com<\/a> <\/p>\n

For FloorPlanOnline, we just need to keep track of all of the logins using these unique email addresses!<\/p>\n

We should get the emails from Matterport and Matterport will think they are unique emails in their system. Problem solved!<\/p>\n

This needs to be done every time we ask someone to add us to be a collaborator to their Matterport account.<\/strong> <\/p><\/p>\n","protected":false},"excerpt":{"rendered":"

We can be added as a collaborator to any user's own Matterport account. However, there is a limitation with the Matterport system in that a collaborator email can only be used once for the whole Matterport system. So, in order to add the FloorPlanOnline production email to a different Matterport account, you need to follow […]<\/p>\n","protected":false},"author":3,"comment_status":"","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"ht-kb-category":[1114],"ht-kb-tag":[],"class_list":["post-58729","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-matterport"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t