Support

We have multiple support options.

Knowledge Base Articles – Click here to visit our Knowledge Base and see articles and help videos.

Call Us:  866-810-3816, option 3
M-F, 9 AM to 8 PM EST

Snail Mail Address:
FloorPlanOnline LLC (dba HomeDiary)
1012 W Eldorado Parkway, Suite 105
Little Elm, TX  75068

If you need to send us a floor plan file, just use your phone to take a photo of the source file from 90 degrees with good lighting (use your phone flash) and just upload the image in our system for the tour. Each level should be a separate image. You can use our floor plan sketch pad to draw the plan yourself.  It is best to scan and upload the sketch as a file (PDF or jpeg) or take a photo vs faxing, when possible.

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