OK, new support tool is live. It is www.gotoassist.com (powered by same company with gotomeeting).
I changed the page name to http://floorplanonline.com/remote-support/ under the Support menu, PC Support
If you are logged into the tool, which I suggest you do when you start your shift, then if people need help, just tell them to go to the PC Support page under Support and then enter their name and the code you generate from the main menu of the GotoAssist portal (there is a chat option but I am not showing that because our new support portal from Freshdesk has chat…and I think it is confusing to have both).
To Login, go to https://www.gotoassist.com/remote-support/market-leader-astral
Support@floorplanonline.com and mar1tycat!
It has built in screen recording so that can be helpful for issues.
Menus are fairly self explanatory but see the help video
http://support.citrixonline.com/en_US/GoToAssistRemoteSupport/videos
I will send this in to the new support portal as well and make this an internal knowledge base item.
PS. We can set up 100 computers to do remote work if we want to venture into the virtual assistant world.
if you are logged in, the form looks like this to pop a support chat…..this is a different chat than with our new support portal.