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Help Topics
Tours
23 Articles
How can I customize my tour
Photo Enhancement Policy for Blue Skies and Green Grass
Video Did Not Update With My New Logo andor Agent Photo
Can I make changes to my tour after approval publishing
Embedding a Vimeo Video in HD
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Account Maintenance
3 Articles
Can I add an assistant to my account or have an OfficeCompany account
How do I colist another agent on a tour
Can a tour be transferred
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Billing
3 Articles
How do I add/update my credit card information?
Why do you need my credit card information
How do I access and print my invoice
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FloorPlan Editing- All Users
24 Articles
Changes that I made to my FloorPlan are not there when I go back
How can I recenter my floor plan
How do I add doors and windows
I would like to add kitchen cabinets appliances and bathroom fixtures to the floorplan Can I do this
What do the Icons at the top of the 3D Floor Plan view do
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Floorplan Drawing for Subscribers
20 Articles
I have completed drawing my plan Now what
What if the door is too wide or too tall
I have a Subscription account can I add a floor plan to a photo tour I already have
Now that I have my first floor completed how do I add another level
I have a Subscription Account do I have to draw my own floor plan
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Products Services
17 Articles
Can I cancel an appointment with a Service Provider
Will the Service Provider handle property preparation for the pictures
Do you offer a virtually staged floor plan
Can I request a specific Service Provider
What types of products and services do you offer
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Self Service
12 Articles
If I order a SelfService Interactive Floorplan Tour or Photo Tour how will my tour look compared to a Full Service Tour
How do I upload the floor plan I sketched
Issues with Uploaded FloorPlans not actually uploading
Embedding Matterport or other Tours and creating floor plans out of 3D Scans
How do I get my photos to you
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Matterport
5 Articles
How to use a 360 Camera with Matterport to create a floor plan
How to add your own Matterport tour to a HomeDiary Tour
Adding FPO Production to Multiple Matterport Accounts
How to add Matterport to your Demo House or Sample Tour
How do I convert a Matterport Scan to a 2D and 3D floor plan
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Company Specific Tips Tricks
2 Articles
How do I download photos
How do I find out about pricing
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Tour Distribution
4 Articles
How do you upload a video to Instagram or Facebook
Can my tour be added to Zillow Realtorcom and more
How to embed the tour on your website or blog
How do you post a tour to Facebook Linkedin Twitter or other social media sites
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Reporting
3 Articles
Why am I not receiving the Leads emails
Do you support Google Analytics or Facebook Pixel on the Tours
Is Lead Capture or Reporting Available for my tours
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HomeDiary
2 Articles
What is HomeDiary
What is Claim Home and how to manage it
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Help Videos
1 Article
How to leverage Brandkeepr to get seen on the web
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Uncategorized
Gotoassist PC Support Tool
Popular Articles
I want to use the same door in several places on the plan
Can I place my tour on multiple sites
What if I have questions and can’t find my answers here
Video Did Not Update With My New Logo andor Agent Photo
How does the floor plan look with doors windows and stairs added
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