by Kris Cone | Mar 24, 2026
No. Property Preparation is your responsibility. Please ensure the property is ready for photography and / or measuring. The Service Provider will not clean the property or stage the home. If the Service Provider needs to return to the property because it is not...
by Kris Cone | Mar 24, 2026
Your self-service tour will be as good as the photos / sketch you provide. If the original photos provided are not high resolution, your photos will look grainy and gray. If the photos are too large you may notice some waviness in the look of the photos. We suggest...
by Kris Cone | Mar 24, 2026
You may cancel an appointment and / or an order at any time prior to your scheduled appointment date. A cancellation fee of $100.00 will apply if the cancellation is within 24 hours of the scheduled appointment. Contact the Service Provider directly via email...
by Kris Cone | Mar 24, 2026
Once you update your logo or your agent photo, the MP4 file of the video must be recreated. This can take up to 2 hours to completed. You can verify your tour video is being updated by contacting customer care.
by Kris Cone | Mar 24, 2026
Yes. Select Manage Tours and click on Tour Upgrades.
